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Individual Awards |
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April, 2010 Dr. Jenna Miley, Associate Professor of Computer Science
"This past year, Dr. Jenna Miley decided to do something about the high cost of textbooks. Her solution was such a model of exemplary customer service that it even received a “thumbs up” from a regional newspaper, which wrote that “one associate professor at Bainbridge College stands out as an incredibly special person.” Recognizing that many of our students could not afford the expensive textbook normally used for her course, Dr. Miley wrote her own ebook (complete with colorful graphics) for students in Computer Fundamentals (CSCI 1000)—a course that all degree students must take or exempt. This action alone is remarkable, but then Dr. Miley chose to give every penny of the ebook sales back to students in the form of a scholarship. The scholarship (already at $7000) will benefit our students for years to come as well as clearly demonstrate to our students just how much Bainbridge College faculty care about their success and how we are committed to customer service that goes far beyond any expectations! She presented the first scholarship during our May, 2010, Honors Night." |
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February, 2010 Ms. Lori Haddock, Student Services Professional in Admissions at the Bainbridge College Early County Site "Lori is a great example of what customer service means. She goes above and beyond each and every day to help our students. She always takes time for students to sit and discuss their program of study and future plans, no matter how busy she is.... She is courteous and very knowledgeable--going the extra mile to make sure our students have a great experience at our college!" "She is a true asset to Bainbridge College Early County Center." |
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Ms. Chandra Anderson-Casteel, Library Assistant II "In addition to performing her regular job well, Chandra frequently is interrupted to help students with their reference and computer problems.... Her desk is located in a prominent area so that she is frequently interrupted in performing some jobs which require concentration, but I have never seen her appear uninterested in helping someone solve a problem." "Her regular hours are 8 a.m. to 5 p.m., but this semester she has been staying about two hours past 5 p.m. on some nights to help.... She has rescued many students (and some co-workers) who needed help." |
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Dr. Tonya Strickland, Chair, Learning Support; Interim Chair, Arts & Sciences "As our Customer Service Champion at Bainbridge College, Tonya has been described as someone who makes time for everyone and always has a smile on her face and in her voice.... She is not only a model of excellent customer service, but she also has worked to bring about significant, positive changes in customer services throughout our campus and across our state. In January, 2010, she received a Governor's Commendation for her excellence in customer service."
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October,
2009 Ms. Brenda Akins, Senior Secretary for Transfer Faculty Offices "No matter how busy she is she always accepts new assignments with a smile. She is very courteous, helpful, and knowledgeable when dealing with all her customers, the faculty, the students, and the general public." "Brenda is also always friendly, patient, and pleasant. She does everything in a very responsible manner, always on time and absolutely reliable. "One can always rely on Brenda's expertise and assistance." "Her quiet demeanor provides a calming and soothing facet to what can sometimes be a noisy and disruptive work area." |
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Dr. David Pollock, Instructional Technology Specialist in the Office of Information and Instructional Technology “Dr. Pollock has
not only answered every single concern I’ve crowded his inbox with,
but he has done so in the most courteous, tactful, timely,
non-patronizing, professional, and thorough manner possible.
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January,
2010
December,
2009
September,
2009