BC entrance sign Bainbridge College Faculty Resources Logo

Java problems in GeorgiaVIEW

Java is a plug-in that allows GeorgiaVIEW, and many other websites you may visit, to run different applications. In GeorgiaVIEW, these include the ability to

If you have trouble with these functions, then you may have a problem with your Java installation. Start your search for a solution by first running our browser-checker to be sure Java is installed on your system. If the browser-checker tells you Java is not installed, follow the guidelines for installation provided, or see "Java is not installed" below.

Below are some other Java problems and their solutions.

Java is not installed
Removing multiple versions of Java
Clearing the Java cache
Java certificate problems



Java is not installed


To install Java directly, simply go to the Java website, and click on the Free Java Download button. Then follow the instructions for downloading Java.

 

Removing multiple versions of Java


Sometimes when you update your Java application, the older versions of Java remain on your computer and can cause problems. To remove the older versions, follow these steps:

Click on the Start button on the bottom left of your screen and go to Settings < Control Panel < Add/Remove Programs (for Vista, this is Settings < Control Panel < Programs and Features < Add/Remove Programs).

List of Java programsLook for Java programs in the list. If you see older versions, click on it, and then click the Remove button on the right. This will remove the older version from your machine.

 

Clearing the Java cache


Some Java problems occur because the cache needs to be cleared out. To do this, follow these steps:

Java iconRight-click on the Java icon on the bottom of your Windows task bar like you see here.

This opens the menu. Select "Open Control Panel."

Java menu

 



Click the "Settings" button at the bottom of the General tab. Java settings button This opens the box you see below. Select the "Delete Files" button at the bottom.

Delete Java cache


This opens the "Delete Temporary Files" box you see below. Make sure both file types are checked, and click "OK." Your Java cache is cleared.

Delete Java cache

 

Java certificate problems


The first time you login to GeorgiaVIEW, you get a security warning that asks you if you want to run the application. This surprises a lot of people, but it is a built-in security feature that you must go through at least once. Select the "Always trust content from this publisher" box, like you see below, and then click "Run."

Do you want to run Java?

 

Renewing the certificate


On occasion, the certificate in GeorgiaVIEW may not match the one stored on your computer. You will need to remove the certificate on your computer so you can accept a new one. To do this:

Right-click on the Java icon on the bottom of your Windows task bar like you see below.

Java icon

This opens the menu. Select "Open Control Panel."

Java menu

 

From the tabs at the top, select the Security tab, and then click the Certificates button.

Java tabs

 

You will see a list of certificates similar to the one you see here (but not exactly the same). Locate the one with the word "blackboard" in the "Issued To" column and click it once to highlight it (Blackboard is the name of the company that publishes the software which runs GeorgiaVIEW). Click the "Remove" button at the bottom. The next time you login to GeorgiaVIEW, you will get the message to accept the certificate. Do so, and you will have the new certificate.

List of certificates