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Troubleshooting in GeorgiaVIEW

Here are some common issues in GeorgiaVIEW and some solutions.

Icons show that I have new items when I do not.
You sometimes get a green asterisk indicating you have a new discussion, mail, or other item even when do not. This is a "known issue" and will hopefully be resolved in an upgrade coming at the end of the year. You simply have to go into the item to determine if you really have a new submission or not.

HTML Creator does not work.
Most likely, this is a Java problem. Look at the Java page for help.

Cannot see anonymous users in a discussion.
You can create discussions where posters are anonymous to other students, but you, as an instructor, can see who they are. At least that is the way it is supposed to work. But as an instructor, you cannot see who they are either. This is a bug at present. There may be a correct in the future, but for now, you will have to live with this.

Cannot attach files.
See attaching problems.

Odd little things keep happening.
This could be a gremlin or other supernatural influence. Consult your nearest exorcist. Otherwise, it is quite possible that you are using an unsupported browser. Look here for a list of the latest supported browsers.

In brief, Internet Explorer 7 is the lastest browser that is certified to work with GeorgiaVIEW. The actual latest release, IE 8, is NOT supported and will cause those odd little problems. The latest Firefox releases, though not officially certified, do seem to work well with GeorgiaVIEW.