Activity

Title

Time

Page No.

0

Overview

2

1

Self-Appraisal Communications Survey

15

10

2

Reviewing Nonverbal Cues

10

13

3

Body Language - Exercises

5-10

16

4

Reading Nonverbal Cues

30

19

5

Nonverbal Cues - Gestures

5-10

22

6

Concentrating to Improve Listening

15

27

7

Practice Listening Skills

30

29

8

Telephone Etiquette

5

33

9

Correct Telephone Responses

10

39

10

How Do You Calm Down An Upset Customer?

10

41

11

Practicing Communication Skills

5

43

12

Been There, Said That

15

44

13

The Coat

5-10

45

14

Hunter's Game

5-10

47

15

Gizmos

20

50